On August 10th, we held the annual meeting and training of the Reservations Teams from all Cayuga managed hotels. This year, the activity started at the Harmony Hotel in Nosara. Nazme, Roger, Marjorie and Carla, the Lapa Rios Reservations Team, left Puerto Jimenez at 1 am and picked up Milton, Marvin and Marianna at Arenas Del Mar in Manuel Antonio before breakfast. The plan was to pick up Gema and Vanessa (from Jicaro) who took the bus down from Granada in Nicaragua on their way, but their travel plans got delayed due to a trucker strike at the border. They made it eventually by taxi. Maria Jose and Hans (Cayuga) flew in from San Jose and picked up Maricela and Adriana (Latitude 10) on the way in Tambor and after a delay due to mechanical difficulties of the plane in Punta Islita, made it safely to Nosara where the Harmony team with Jose, Esteban and Alfredo were anxiously awaiting them.
The activity started with a delicious lunch at the Harmony restaurant followed by an afternoon full of presentations and trainings. This year’s focus was on Revenue Management and Conversion of reservations inquiries. Methods used to teach the reservations staff about these concepts were presentations, discussions and a ‘business school type’ case study on a reservations department and its need to focus more on revenue management.
After a short stroll along Guiones beach where Gerardo, sustainability coordinator at Harmony, gave us the opportunity to help in the beach cleanup activities of the hotel, everybody was ready for a delicious meal. It had been a long but productive day.
Next day was all about conversion and the magic formula with Jennifer Pirie (DDD Servicios Estrategicos). Fun activities, games, coaching and procedures were methods used to refresh and get ready to accomplish next year’s goals presented by Maria Jose (our year starts in September for the reservations teams). After lunch, everyone got ready for our next destination: a farm in the Guanacaste area of Limonal.
Teambuidling was the main purpose of next day’s activities. Expectations were of all kinds since this was a surprise for all! Eduardo Salas (IDL) joined us after breakfast and took us on a great journey of horseback riding, sheep chasing, toy building and more.
It was a great get together; we have amazing teams and full confidence that next year will be a very successful year for all Cayuga properties.
