Housekeeping and Maintenance Retreat 2011!

Last week, we brought the leaders and managers of the Housekeeping and Maintenance teams together for a training and teambuilding exercise. Danny and Alfredo from Lapa Rios, Raquel, Patricia and Eduardo from Arenas Del Mar, Dennis, Alejandro and Doris from Harmony, Macho and Karol from Latitude 10 and Digna and Carcache from Jicaro came by bus, car, plane to San Jose.  

The first part of the activities were focused on setting goals for the upcoming season and the communications of the Cayuga overall strategy of having “Hotels Like New” for our guests. In order to achieve this goal, it is crucial that the two teams work very closely together. Presentations, brainstorming sessions and games were planned for this.

Maria Jose, Jorge, Jose Pablo and Hans from Cayuga emphasized the crucial importance of the housekeeping and maintenance teams in the hotels and how without their day-to-day work, the hotels would not function. Guest satisfaction on cleanliness and the conditions of the installations at the hotels is very high and we discussed ways on how we could get them even higher by adding elements of Experience, Learn, Connect & Relax. 

The surprise activity that Maria Jose and Jorge had organized for the teams was an evening at the recently opened bowling alley. Maybe that does not sound so unusual for everybody reading this, but it was the first opportunity for all the team members to bowl! It was a great success and a lot of fun. We found that there was a lot of talent and some of the maintenance managers were joking about ‘building a rainforest bowling alley’… 

No doubt that we will continue this event and bring the teams back together next year. Any suggestions on what the surprise activity could be then?